Draft for legal review. These terms describe how Velvet Rope works today, but a lawyer hasn't checked them yet, so the wording may change.

Terms of use

Last updated 28 October 2026

These terms are the agreement between you and us when you use Velvet Rope. They're written to be read. If anything is unclear, ask us at support@velvetrope.love.

1. Who we are

Velvet Rope is run by Mint Condition Holdings, a company being registered in England and Wales ("we", "us"). Our company number and registered address will be added here once registration is complete. You can reach us at support@velvetrope.love.

By creating an account or using Velvet Rope, you agree to these terms. How we handle your data is explained in our privacy notice.

2. Who can use Velvet Rope

• You must be 18 or over. We'll close any account we believe belongs to someone younger.
• You may have one account, for your own personal use. Don't share it or let anyone else use it.
• Use an email address you control, and keep your password to yourself. You're responsible for what happens on your account unless someone got into it through no fault of yours.
• Don't use Velvet Rope where doing so is against the law.

3. What the characters are

Every character on Velvet Rope is fictional and powered by AI. Their messages, memories and photos are generated by AI models. That means:

• A character is not a real person, and no real person is writing their messages. If you ask, they'll tell you they're an AI.
• Characters can say things that are wrong, inconsistent or out of character. Don't rely on them for facts, or for medical, mental-health, legal, financial or any other professional advice.
• Characters will never ask you for money, gifts, contact details or photos of yourself. If anything claiming to be from Velvet Rope does, it isn't us: please tell us.
• Photos are generated images of fictional characters. They don't show real people.

4. Looking after yourself

If a chat is going somewhere you don't want, you can end it, change the scene, delete it, or take a break at any time. Saying "stop" ends an After Dark scene straight away.

5. What's not allowed

Velvet Rope is built for adults to enjoy fictional characters. These limits always apply, in every mode, and the characters are built to refuse them:

• Nothing involving anyone under 18, or that makes any character seem under 18: childlike bodies or behaviour, school settings or age-play. We report anything suggesting child sexual abuse to the authorities.
• No real people: no celebrities, public figures or people you know, and no attempts to make a character look like a real person.
• Consent only: no sexual violence, coercion, or anyone asleep, intoxicated or otherwise unable to agree, and no incest or animals.
• Nothing illegal, and nothing that encourages self-harm, suicide, terrorism or violence against real people.
• Don't try to get round the rules or the limits: no prompts designed to make characters break these rules, no bots, scraping or automated access, no testing or attacking our security, and no reselling access.
• Don't use what you get to deceive people, for example by passing off a character's messages or photos as coming from a real person.

If you break these rules, we may end a chat, limit features, or suspend or close your account. Where it's serious, or the law requires it, we may report it to the police or other authorities.

6. After Dark

After Dark is an optional adult mode for members. To use it you need to pass a one-off age check run by a specialist provider, and buy the After Dark add-on. Everything in section 5 still applies. We may pause After Dark if we need to, for example to meet a legal requirement.

7. Free trial and allowances

• Guests can send six messages before signing up.
• New members get a free 14-day trial, with no card and no ID. During the trial each character can send you up to 5 photos and 3 short videos.
• Members can send up to 300 messages a day. We apply fair-use limits like this to keep the service running well for everyone, and we may change them, telling you first if a change affects something you've paid for.

8. Paying

Some paid options aren't open yet. When one opens, these terms apply to it, and the checkout will show the price and what you get before you pay.

• Member pass: a monthly pass for the whole cast, with a monthly allowance of photos and short videos. Card subscriptions renew each month until you cancel. Passes bought with crypto are paid up front for 1, 3 or 12 months and don't renew.
• After Dark add-on: 30 days of After Dark for the price shown (currently £7.99). It doesn't renew automatically.
• Drops: one-off photo sets. Once you've unlocked a drop, it stays unlocked for as long as you keep your account, even if we stop selling it.
• Top-ups: extra photos and videos beyond your allowance, within a monthly spending cap you set. We never charge past your cap.

Prices are in pounds sterling and include any VAT due. If you pay in crypto, the price is fixed in pounds and converted at checkout; you're responsible for any network fees, and a payment sent to the wrong address or network can't be recovered. Payments are handled by our payment providers, and we never see your full card details or wallet keys.

9. Cancelling and refunds

• Member pass: you can cancel any time and keep access until the end of the period you've paid for. You have 14 days from buying to change your mind. If you ask us to start straight away and then cancel within those 14 days, we'll refund you, minus a fair amount for the time you've used.
• After Dark add-on, drops and top-ups: these are digital content and access we give you straight away. At checkout we'll ask you to agree to that, and to confirm you understand you then lose your 14-day right to cancel.
• If something doesn't work as described, tell us and we'll fix it, or give you a refund or credit as the law requires. Your rights under the Consumer Rights Act 2015 aren't affected.
• To cancel or ask for a refund, use the app or email support@velvetrope.love. We refund in pounds, using the original payment method where we can, or another way we agree with you for crypto payments.

10. Your content and ours

What you type is yours. You give us permission to use it only to run Velvet Rope for you: to send it to the AI models that write replies, memories and photos, and to store encrypted copies if you save chats. We don't use it to train AI. More detail is in our privacy notice.

The characters, their names, stories, artwork, photos, videos and the Velvet Rope site belong to us or the people we license them from. You may view and keep the photos and messages you're sent for your own personal, non-commercial use. Please don't sell them, use them to train AI, or present them as real people.

11. Your account

You can delete your account at any time from your account card in the app ("Delete my account"). That deletes your account, saved chats, photos and allowances straight away. Unused paid time isn't refunded when you delete your account, except where the law says it must be.

We may suspend or close an account that breaks these terms, puts others at risk, or that we're required to close by law. If we close your account when you haven't done anything wrong, we'll refund any unused paid time.

12. Changes to the service and these terms

Velvet Rope is new and still changing. We may add, change or retire characters and features. If we make a change that significantly affects something you've paid for, we'll tell you in advance, and you can cancel and get a refund for any unused paid time.

We may update these terms. We'll change the date at the top, and if a change matters for you, we'll tell you before it takes effect. If you keep using Velvet Rope after that, the new terms apply; if you don't agree, you can close your account.

13. Our responsibility to you

We'll provide Velvet Rope with reasonable care and skill. We aim to keep it running all the time, but it may be unavailable sometimes, for example for maintenance or because of problems with the services we rely on.

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses, because Velvet Rope is for personal use only.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your statutory rights as a consumer.

14. Complaints and the law

If you have a complaint, email support@velvetrope.love and we'll try to put it right quickly.

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.

If any part of these terms is found to be unenforceable, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.